Shipping & Delivery

Shipping & Delivery Policy

At House of Gulmarg, every order is handcrafted, carefully quality-checked, and beautifully packaged before it begins its journey to you. We work with trusted logistics partners to ensure your jewellery reaches you safely and in a timely manner.

Order Processing

All orders are processed within 1–2 business days (excluding Sundays and public holidays) after successful payment confirmation.

During festive seasons, promotional events, or high order volumes, processing may take slightly longer. If there is any unexpected delay, our team will notify you via email or WhatsApp.

Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS containing:

Tracking Number (AWB)
Tracking Link
Courier Partner Details

You can use the tracking link to monitor your shipment in real time.

Shipping Within India

We currently deliver across India through reliable courier partners.

Estimated Delivery Time

Metro Cities: 2–4 business days after dispatch
Non-Metro Cities: 4–7 business days after dispatch
Remote Locations: 5–10 business days depending on courier serviceability

Please note that delivery timelines are estimates and may vary due to weather conditions, public holidays, natural calamities, courier delays, or other unforeseen circumstances.

OTP-Based Delivery

For security reasons, most courier partners require an OTP at the time of delivery.

A valid 10-digit Indian mobile number is mandatory for all domestic orders.

If the recipient is unavailable or unable to provide the OTP, the shipment may be returned to our warehouse. In such cases, additional shipping charges will apply for re-dispatch.

International Shipping

House of Gulmarg proudly ships worldwide.

Estimated Delivery Time

After dispatch, international orders are generally delivered within:

USA: 7–12 business days
United Kingdom: 6–10 business days
UAE: 5–8 business days
Canada: 8–14 business days
Australia: 8–14 business days
Other Countries: 7–15 business days

Delivery timelines are estimates only and may vary depending on customs clearance, local courier operations, weather conditions, or government regulations.

Customs, Duties & Taxes

International orders are shipped on a Delivery Duty Unpaid (DDU) basis unless otherwise specified.

This means:

Import duties
Customs duties
VAT/GST
Local taxes
Customs handling fees

are the responsibility of the customer and are determined by the customs authorities of the destination country.

These charges are not included in the product price or shipping charges collected at checkout.

Failure to pay customs duties may result in the shipment being returned to us. In such cases:

Original shipping charges are non-refundable.
Return shipping charges imposed by the courier or customs authority will be deducted from any eligible refund.

Shipping Charges

India

Free Shipping on all prepaid orders above ₹500.
A shipping and cash handling charge of ₹125 applies to all Cash on Delivery (COD) orders.

International

Shipping charges are automatically calculated at checkout based on:

Destination country
Package weight
Package dimensions
Selected courier service

The final shipping cost will be displayed before payment.

Incorrect Address

Please ensure that your shipping address and contact details are accurate before placing your order.

House of Gulmarg shall not be responsible for delays, failed deliveries, or additional shipping charges arising from incorrect or incomplete address information provided by the customer.