Returns, Refunds & Exchange

Returns, Exchanges & Refunds Policy

At House of Gulmarg, every piece of jewellery is thoughtfully handcrafted, carefully inspected, and beautifully packaged before it reaches you. We sincerely hope you love every purchase you make with us. However, if for any reason your order isn't quite right, we're here to help with a simple and transparent return process.

Please read the following policy carefully before requesting a return or cancellation.

Return Eligibility

We gladly accept eligible return requests subject to the following conditions:

Return requests must be raised within 48 hours of receiving your order.
Products must be returned within 5 calendar days after your return request has been approved.
The jewellery must be unused, unworn, and in its original condition.
All original packaging, tags, jewellery box, dust pouch, care card, and complimentary items (if any) must be returned along with the product.
Products showing signs of wear, damage, alteration, perfume stains, scratches, or missing packaging will not qualify for a return.

How to Request a Return

Returning your order is easy.

Step 1 – Inform Us

Email us at admin@houseofgulmarg.com within 48 hours of receiving your order.

Please include:

Order Number
Product Name
Reason for Return
Clear photographs of the product

Our customer support team will review your request and respond within 24–48 business hours.

Step 2 – Ship the Product

Once your return is approved, securely pack the jewellery in its original packaging and ship it back within 5 days.

Unless the product is damaged or incorrect, return shipping charges will be borne by the customer.

We recommend using a reliable courier service with tracking.

Please share the courier tracking details with us once dispatched.

Step 3 – Quality Inspection

Once your package reaches our warehouse, our Quality Control team will inspect the product.

If your return meets our eligibility criteria, your return will be approved and your Store Credit will be issued within 3 business days.

Store Credit Policy

Eligible returns are issued as House of Gulmarg Store Credit.

Store Credit:

Is issued for the approved return value after applicable deductions (if any).
Is valid for 12 months from the date of issue.
Is non-transferable.
Cannot be exchanged for cash.
Can be redeemed on any purchase made through www.houseofgulmarg.com.

Only one Store Credit may be applied per order and cannot be combined with another promotional coupon unless specifically stated.

Applicable Deductions

To ensure fair processing, the following deductions may apply:

Change of Mind Returns

For approved returns where the customer wishes to return the product due to personal preference, the following deductions will apply:

Actual shipping charges incurred by House of Gulmarg (if shipping was offered free as part of an offer)
Return shipping charges (borne by the customer)

Orders with Free Shipping

If your order qualified for complimentary shipping, the original shipping cost incurred by House of Gulmarg may be deducted while calculating the Store Credit.

Cash on Delivery Orders

If a COD order is refused, cancelled after dispatch, or returned due to customer unavailability, the token amount paid (if applicable) will not be refunded.

If the token amount exceeds the applicable shipping deductions, the remaining balance will be issued as Store Credit.

Payment Gateway Charges

For prepaid orders cancelled before dispatch, customers may choose:

Refund to the original payment method (less applicable payment gateway charges), or
Full Store Credit.

Order Cancellation Policy

Orders may be cancelled only before they have been dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled.

For Cash on Delivery orders, our team may contact you for order confirmation before dispatch.

If your cancellation request is approved before shipment, the refund will be processed as per your selected refund method.

Damaged, Incorrect or Defective Products

Although every order undergoes multiple quality checks before dispatch, if you receive a damaged, defective or incorrect product, we will resolve the issue promptly.

Step 1 – Notify Us Within 48 Hours

Please email us at admin@houseofgulmarg.com within 48 hours of delivery.

Your email should include:

Order Number
Product photographs
Packaging photographs
An unboxing video (highly recommended for faster verification)

Failure to provide sufficient evidence may delay the resolution process.

Step 2 – Verification

Our Quality Team will review your request within 48 business hours.

If approved, we will arrange a complimentary reverse pickup for customers within India wherever service is available.

If reverse pickup is unavailable, customers will be requested to ship the product back and the shipping cost will be reimbursed after verification.

International customers will need to arrange return shipping at their own expense unless otherwise agreed.

Step 3 – Resolution

After receiving and inspecting the product, we will offer one of the following:

Replacement of the same product (subject to availability)
Store Credit equivalent to the purchase value
Refund to the original payment method (only in exceptional cases where replacement or Store Credit cannot be provided)

The final resolution remains at the sole discretion of House of Gulmarg after inspection.

International Returns

We proudly ship worldwide.

International customers are welcome to return eligible products subject to the same return conditions.

Please note:

International return shipping costs are the responsibility of the customer.
Import duties, customs charges, taxes, and courier handling charges are non-refundable.
Original international shipping charges are non-refundable.
Returned packages refused by customs or abandoned during transit will not be eligible for any refund or Store Credit.

Non-Returnable Items

The following are not eligible for return or exchange:

Products returned after the specified timeline.
Used, worn, altered, or damaged jewellery.
Products returned without original packaging.
Gift Cards or Store Credits.
Products purchased during clearance sales marked as "Final Sale."
Customised or personalised jewellery.
Products damaged due to improper handling, storage, perfume, chemicals, or accidental misuse.

Refund Processing

Where a refund to the original payment method is approved, it will be processed within 5–7 business days after approval.

Actual credit timelines may vary depending on your bank or payment provider.

Store Credits are generally issued within 3 business days after successful inspection of the returned product.

Important Notes

House of Gulmarg reserves the right to refuse any return that does not meet the above eligibility criteria.
We reserve the right to revise this policy at any time without prior notice.
By placing an order on our website, you acknowledge that you have read and agreed to this Returns, Exchanges & Refunds Policy.